Disappointing design: GHD Platinum + snags and damages hair

I recently upgraded to a new GHD straightener after using a great one for 10 years. I bought the GHD Platinum + and every single time I use it my hair gets stuck in the body handle plates. I then have to pull my hair out of my scalp or cut it in order to get it out. This happened so frequently that I actually thought I bought a dud and GHD replaced my straightener but the same thing keeps on happening. Really unacceptable for a product with this name and at this price point. Did they not test these straighteners on humans before making them available to the public???