Customer service at ghd? what a laugh!
<p>So I called ghd customer service to log my call for my faulty ghd. The call centre consultant thought she owned the company and didn't she need to respond in full sentences And her mono syllable responses made me feel like a kid being reprimanded for calling in. </p> <p>Some years ago it was a easy as calling in, giving your code, ghd will collect and deliver with a fee of course and now I'm being told that I need to take it to a corner shop after the 2 year warranty has lapsed. Well done to ghd for changing their model because you've just lost one of your loyal customers to your competitors even if I have to pay triple the price for good customer and after service!</p>
Good day
Thank you for taking the time to communicate to us why ghd did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in rebuilding your confidence in our brand, Please accept our sincerest apology for any trouble or inconvenience you may have been caused. Again, we highly appreciate your feedback as it will assist us in resolving this issue as quickly as possible and finding solutions to avoid such issues in future.
kind regards
Candice Whittaker
ghd
Good day
Thank you for taking the time to communicate to us why ghd did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in rebuilding your confidence in our brand, Please accept our sincerest apology for any trouble or inconvenience you may have been caused. Again, we highly appreciate your feedback as it will assist us in resolving this issue as quickly as possible and finding solutions to avoid such issues in future.
kind regards
Candice Whittaker
ghd