Bad service

I bought a GHD Platinum(White) set with heat matt and all on 21 Dec 2015 on 5 Jan 2016 stopped heating up(red light kept flickering). Send it in and got informed that its a factory fault and they need to replace it but don't have white ones in stock and if they can send a black one. I said yes please because I'm not going to wait any longer for their mistake. When I received my black styler the did not even have the decency to replace the whole set with a black heating matt and bag. They send me my old white heating matt and bag with a black styler, now nothing matches. For the money I paid I would have thought their will be better service on something that wasn't even 1 month old.