1 reviews | Active since Feb 2019
Bad disappointmenting ghd policy
My Husband bought me the ghd eclipse 3 years ago when it just came out. Now and then the red light and continuous beeping sound would come on. I always looked after my ghd and kept it in mint condition.. They very expensive My ghd just stopped working yesterday, the red light and beeping sound stays on So I called in to customer service Apparently the do not repair their products but I need to send my ghd in to them and they will give me a 20% discount on my next one! What nonsence is that. I need to spend another R3300. 00 for a new ghd. That's a lot of money 20% discount that's all? They need my complete ghd and in return all we get is a 20 % discount I'm very disappointed I read up about my ghd and when it was releases many people complained about the same red light and beeping sound.. So why wasn't our ghds called back if their products were being faulty and should have been retested??
Thank you for your post.
At ghd we are committed to designing and building the world’s best professional tools and our products continue to get rave reviews from salons and consumers all over the world As I am not a qualified engineer or electrician I am unfortunately not in a position to comment on the guidance we receive from our R&D/QC department who are dedicated to continuously develop and revolutionize our products, all faults are reported into them and they make every effort to iron out any issues that may occur.
Kindly note that ghd no longer carry spares nor repair any appliances globally in-line with our own policy as we have a replace only policy whilst the product is under guarantee.
ghd offers a generous 2 year warranty on all genuine ghd stylers and during this period we will replace a faulty styler free of charge. Kindly refer to your important safety instructions and manufacturers guarantee booklet which explains our product guarantee.
The discount off your next purchase is a trade in hence we would need the older unit for auditing purposes and to dispose of it in an environmentally friendly manner.
kind Regards,
ghd South Africa
Thank you for your post.
At ghd we are committed to designing and building the world’s best professional tools and our products continue to get rave reviews from salons and consumers all over the world As I am not a qualified engineer or electrician I am unfortunately not in a position to comment on the guidance we receive from our R&D/QC department who are dedicated to continuously develop and revolutionize our products, all faults are reported into them and they make every effort to iron out any issues that may occur.
Kindly note that ghd no longer carry spares nor repair any appliances globally in-line with our own policy as we have a replace only policy whilst the product is under guarantee.
ghd offers a generous 2 year warranty on all genuine ghd stylers and during this period we will replace a faulty styler free of charge. Kindly refer to your important safety instructions and manufacturers guarantee booklet which explains our product guarantee.
The discount off your next purchase is a trade in hence we would need the older unit for auditing purposes and to dispose of it in an environmentally friendly manner.
kind Regards,
ghd South Africa