BAD CLIENT SERVICE AND FALSE ADVERTISING

I am highly disappointed with GHD's response to my complaint regarding a faulty hair straightener I purchased three years ago for nearly R4000. Recently, the GHD MAX straightener stopped working, displaying a red light before shutting off entirely. Given the high price and GHD's reputation for quality, I expected a much longer lifespan from this product.

After contacting GHD, I was informed they could neither repair nor replace the faulty device. Instead, they offered me a mere 20% discount on a new straightener, effectively forcing me to spend more on their brand. I find this solution unacceptable, as I should not have to pay again for a product that did not meet reasonable durability standards in the first place.

A premium-priced product like this should be built to last, and GHD's refusal to offer a proper resolution is deeply disappointing. I expected better from such a well-known brand.