Awesome service, but had to phone twice. Still worth it though!

I bought a GHD Platinum Iron in July as my previous upmarket iron from another upmarket brand had electrical problems. It worked really well and I used it almost daily. Unfortunately this iron also had a fault and made a flashing red light when I tried to switch it on. I phoned GHD on Monday with the lady telling me she’d send me an email with information but I didn’t receive anything. I phoned again on Tuesday and sent them a FB message as I know companies are closing for the Festive Season soon and I do not want to go on holiday without my flat iron. Zanele from the customer care department was really helpful and sent me en email with all the information. My replacement iron was delivered on Wednesday and they came to pick up my old iron on today. Thank you guys soooo much for the great service and I will continue to buy your products for years to come!