7 days later and still no response

It has been 7 days now since my faulty hair iron was collected in order to refund me.<br> I contacted Candice and she said that as soon as she receives the iron she would contact Partners to process the refund.<br> I find it strange that she has not received the iron a week later, when previously, it took less than a week to collect, assess, replace and deliver my iron. <br> I have just celebrated my bday, with no celebrations or pictures because my hair looks shocking! I refuse to spend any more money at the salon <br> When I told my friends what I paid for this iron, they said I was crazy, and I said it was worth it, bcos GHD is a trusted name.<br> now look. I'm the joke of the month. They laugh at me constantly when they see the condition of my hair, and hear tht I still have nt gotten my money back for the **** I was sold.<br> Even the courier guy sympathised with me the 2nd time he collected the iron saying it looks bad now! <br> I fail to understand why when u purchase the iron, no1 explains to u that shld anything go wrong, it could be weeks until u get refunded. No, as long as the money goes in the till, u gotta deal with ur own drama...<br> Never again. GHD has caused me nothing but grief.