2 broken hair irons, what are the odds??

I purchased a GHD hair iron for my mother last year. It broke within a year, and after a month long process we received a replacement. Within a week the brand new GHD broke. <br> This brings the quality of these products into question. <br> We do not have the time to continuously interrupt our work schedule by taking calls and making ourselves available to drop off or collect the product. I simply request that we drop off and collect a replacement hair iron at a GHD shop close to us at our convenience.<br> Please keep in mind our time wasted as well as the inconvenience experienced, we would appreciate a considerate solution.