Great product TERRIBLE service

I received a GEUR diffuser as a corporate gift. And it was amazing!

On 2 April 2026 I ordered two diffusers as a gift for a friend. On 7 April 2026 I sent an e-mail following up on my order as i needed it for 8 April 2026. I did not receive a response. On 8 April 2026 GEUR responded and apologized, blaming a family emergency, and promised to dispatch my order immediately.

On 9 April 2026 I still did not receive my order and stated that if my order was not dispatched on 9 April 2026, I also stated that I really like the product but if I am not going to get it, I request a refund. I was advised that if I prefer a refund it will take 10 days as it's done via the pay system.

On 13 April 2026 I still did not receive my order and requested a refund.

On 14 April 2026 I sent my banking details and requested an immediate refund. GEUR responded that "it has been loaded for courier today, but nevertheless I will process your refund. I under stand your frustration. We unfortunately have been overwhelmed with orders and trying to keep up on this. I will be processing your refund now."

On 17 April 2026 I requested clarity on the response received on 14 April 2026, as it stated that the product was loaded for courier on 14 April 2026 and a refund was processed. GEUR responded that a refund was processed.

Today 21 April 2026, 19 days later since I placed my order I have not received my product or my refund.