Non Delivery !!

I have dealt with getaway Magazine for many years. Its a fabulous interactive magazine for anybody who loves travel whether abroad or local. My issue is delivery. Prior to lockdown, I purchased a one year subscription of the printed magazine. I received a few editions prior to lockdown at which time everything came to a standstill. Nobody offered a refund or apologized for the interruption. I did not make an issue of this as I felt everybody had been dealt a blow from which some have not recovered. However, this year I purchased another one year subscription and have had to call them every second month for delivery. There office is so disorganized and unprofessional I am not sure how they manage to remain in business. I have now not received the last three months magazines and have logged a complaint with them. I am amazed at how they have e mail conversations about me and speak of me in the third person. Nobody has addressed me while they speak to each other and CC me without saying anything to me. Last mail today was that they "Think" I have been sorted but not a single person has called or mailed me. My son has had the same experience with the Car magazine and I suspect it is the same distributor. I cannot accept that I have to interact with their distributor. I have not entered into any agreement with them and I fear this is the last time I will be purchasing the Getaway Magazine. Noel Furlong