Call Centre *****!!!

Good day,<br> <br> One of your call centre agents have committed *****. When calling me yesterday I made it quite clear that I did NOT want the funeral cover. She then went ahead and created a policy on my name anyway.<br> This is ***** and if I do not get confirmation that this policy has been cancelled with immediate effect then I will be taking this up legally. The policy number is GBP***.<br> <br> Regards<br> <br> Lezanne Kruger