Get Off Grid Pty Ltd
Claimed Business
|2.5|2 Reviews (last 12 months)|This business does not respond to reviews
Get Off Grid Pty Ltd
Claimed Business
|2.5
2 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
2.5|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJL
Joerg L
1 reviews | Active since May 2026
6 May 2026, 19:11
@Mike - BSLbatt Problem
@Mike It is actually common knowledge that you should not tamper with OEM units. Your electrician should have warned you. BSLbatt is not an exception. But don't worry. The GOG guys will sort you out. I had an BSL RMA last year and another one as we speak - 3 batteries that need to be replaced. GOG honoured both of them. Speak to Niall Jones or Steven Burford. Good luck Joerg
Helpful (0)
|Replies (0)JL
Joerg L
1 reviews | Active since May 2026
6 May 2026, 19:11
@Mike - BSLbatt Problem
@Mike It is actually common knowledge that you should not tamper with OEM units. Your electrician should have warned you. BSLbatt is not an exception. But don't worry. The GOG guys will sort you out. I had an BSL RMA last year and another one as we speak - 3 batteries that need to be replaced. GOG honoured both of them. Speak to Niall Jones or Steven Burford. Good luck Joerg
0
Replies (0)MR
Mike R
1 reviews | Active since Nov 2015
4 May 2026, 11:35
Invalidating my warranty when my Lithium battery was about to explode!
This review isn't actually about Get off Grid - it's about my BSLBATT Lithium battery - Get off Grid just happens to be the local warranty partners for that brand. I bought my Solar setup about 5 years ago and used an installer that purchased all my equipment and installed it - and then basically vanished! Whenever I had a problem, I tried phoning them and getting help - no dice! Then my 10.2kW battery started giving me problems - not lasting very long after the grid went off and quite often, just tripping and switching off. I had no-one to talk to and just hoped it was nothing serious. It all came to a head recently when my grid power died for a few days - due to our substation burning down. The battery didn't even last for 2 hours that night. At that point I decided to call in an electrician to advise me. He had installed solar systems for other people and I needed advice. He took my battery off the wall (it's very heavy) and took it into a workshop that he had worked with before (I went with him) and asked them to just check if there was anything seriously wrong with the battery before we decided on the next step. The guy at the workshop pointed out that the casing of the battery looked swollen and advised me to not re-connect it as it could actually explode. I asked him to check by removing the remaining *****s to make sure this was actually the problem. As soon as he did so, it became very clear that the internal cells were swollen - we couldn't even replace all the *****s due to the swelling. I decided to take it home and investigate further. Another friend told me about Get off Grid - that they were the local Warranty partner of the brand I had purchased - BSLBATT - so I took the battery there. I then discovered that my battery (that had cost me R54000 five years previously) had a 10 year warranty. I was very happy to hear that - until the technician at Get off Grid told me that the warranty was voided if a non-accredited person opened the battery up. I was devastated! What else was I supposed to do when the set-up was failing and an electrician had warned me that catastrophic failure of such a setup was very dangerous - and my original installer had basically vanished! Get of Grid was very decent and offered to loan me a battery while the problem with my warranty was appealed with the 'higher ups' - (I assume with the manufacturers). At the moment, I am waiting in hope - with my system running on the 'loan battery' that Get off Grid kindly lent me. I must say that invalidating my warranty under such circumstances seems very unfair to me - and I've been told that it may even be ******* under SA law. I'm waiting and hoping that a long drawn-out legal fight will not be necessary - but at the moment it doesn't look good! Warranty-less Mike
Helpful (0)
|Replies (1)MR
Mike R
1 reviews | Active since Nov 2015
4 May 2026, 11:35
Invalidating my warranty when my Lithium battery was about to explode!
This review isn't actually about Get off Grid - it's about my BSLBATT Lithium battery - Get off Grid just happens to be the local warranty partners for that brand. I bought my Solar setup about 5 years ago and used an installer that purchased all my equipment and installed it - and then basically vanished! Whenever I had a problem, I tried phoning them and getting help - no dice! Then my 10.2kW battery started giving me problems - not lasting very long after the grid went off and quite often, just tripping and switching off. I had no-one to talk to and just hoped it was nothing serious. It all came to a head recently when my grid power died for a few days - due to our substation burning down. The battery didn't even last for 2 hours that night. At that point I decided to call in an electrician to advise me. He had installed solar systems for other people and I needed advice. He took my battery off the wall (it's very heavy) and took it into a workshop that he had worked with before (I went with him) and asked them to just check if there was anything seriously wrong with the battery before we decided on the next step. The guy at the workshop pointed out that the casing of the battery looked swollen and advised me to not re-connect it as it could actually explode. I asked him to check by removing the remaining *****s to make sure this was actually the problem. As soon as he did so, it became very clear that the internal cells were swollen - we couldn't even replace all the *****s due to the swelling. I decided to take it home and investigate further. Another friend told me about Get off Grid - that they were the local Warranty partner of the brand I had purchased - BSLBATT - so I took the battery there. I then discovered that my battery (that had cost me R54000 five years previously) had a 10 year warranty. I was very happy to hear that - until the technician at Get off Grid told me that the warranty was voided if a non-accredited person opened the battery up. I was devastated! What else was I supposed to do when the set-up was failing and an electrician had warned me that catastrophic failure of such a setup was very dangerous - and my original installer had basically vanished! Get of Grid was very decent and offered to loan me a battery while the problem with my warranty was appealed with the 'higher ups' - (I assume with the manufacturers). At the moment, I am waiting in hope - with my system running on the 'loan battery' that Get off Grid kindly lent me. I must say that invalidating my warranty under such circumstances seems very unfair to me - and I've been told that it may even be ******* under SA law. I'm waiting and hoping that a long drawn-out legal fight will not be necessary - but at the moment it doesn't look good! Warranty-less Mike
0
Replies (1)