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Obed M

1 reviews | Active since Oct 2022

21 Oct 2022, 13:36

Unfair/Mala fide business deal and Poor service delivery

I bought a vehicle, a 2011 Chrysler Grand Voyager 3.8 limited a/t Black in colour, from Get More Car dealership in Kyalami-Midrand. I collected it on 15 July 2022 and drive it for 2 days. I discovered that it has engine and gearbox oil leaks as well as white smoke from exhaust system. I immediately reported this matter to the dealership, John Cooper and Janine. I returned the vehicle on 21/07/2022. Ever since that date,the vehicle is not in my possession and I never had a joyride. I wrote emails to dealership and Marquis finance cancel the deal. They insist I collect the vehicle again and continue with the vehicle sale/deal. It's clear that the vehicle is not in good running condition and has major mechanical problem. Simply will be paying for something I cannot enjoy. I just received the watsap now, 22 October 2022 from Marquis finance saying I should take delivery of vehicle and continue with the deal. It is so unfair. I'm treated like this, solely because I'm Black, disadvantaged and poor

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Replies (1)
Get More Car
Get More Car's reply25 Oct 2022, 13:40
Official
 
Dear Obed, 

The vehicle is currently being repaired but was delayed due to genuine Chrysler parts being imported from America. The repair is at no cost to you. 

We have repeatedly emailed you offering to pay your instalments in the interim and offered you a courtesy car but to date have received no reply. We assure you that we intend to return the the vehicle to you in the proper condition as soon as the repairs are complete and we are satisfied that the vehicle is sound. You are welcome to contact us directly for further updates as to the progress.