Get-It / Get More - failed to cancel contract and reimburse

My mother signed up unwittingly for Get It last year. I phoned Get-it twice last year to cancel but this was not followed through. On January 5 I managed to get an official cancelation from the customer service desk. When my mom renewed her Cell-C contract in February, Get-It automatically reinstated the contract without her permission. Lionel, Cell C The Glen, called Get-It and got a reference number to confirm the cancellation and that the 2 months debit order would be reimbursed. However they debited again for the 3rd time! I called the help line number 5th May and after looking at the record said that an email had been sent to the cancellation department on the 5th January and that they were waiting for feedback. The woman then said she was sending an urgent email right then. What on earth is wrong with the customer service department of Get-It? Why can't this woman pick up the phone and call a relevant person? My mom is so upset about this as she can\t afford this monthly expense. PLEASE DO SOMETHING ABOUT IT!!!!