Gervars

I ordered some clothing items from Gervars.com on 20 September 2022 and paid for fast shipment (3-7 days). After 16 days I enquired about my order and got a reply that said due to the epidemic and the increase in orders, delivery time will be delayed, that my order will arrive on October 31, and to please be patient. On the 2nd of November 2022 I enquired again and got a response that said "we were notified by the warehouse that your order did not pass customs inspection and was therefore rejected and returned. We will attempt to reprocess and ship your order. We estimate that it will take 15-20 working days to resend". On the 23 of November 2022 I angain enquired and received the following response: "Thank you for doing business with us. Affected by the adjustment of epidemic prevention policies, logistics delivery will be delayed. We will ship the goods to you as soon as the prevention and control is over. Please wait patiently." I then cancelled my order and received an email stating that the order is cancelled and that refunds are processed within 5-7 days but refunds may take longer to reach my bank account. I have not received my refund yet. I have been enquiring no-stop, but now just don't get any answer from them.