MH
Martin H

1 reviews | Active since Feb 2015

05 Feb 2022, 17:50

German Solar Services - Fault finding

Wolf is a rude man that acts if he knows everything, but complains more than providing solutions. Wolf was hired for fault finding. Wolf could not get the kodak inverter's software to run on his laptop and the app, which is the most important part of monitoring a solar system according to him. Wolf then made manual changes on the system and left without double checking his settings. Our whole solar system malfunctioned and we needed to get the previous installer to get the system working again.

0
Replies (7)
German Solar Services
German Solar Services's reply05 Feb 2022, 19:31
Official
1. we have been commissioned to compile an independent evaluation of this 3rd party installation - this we have submitted to the system owner - we are happy to provide this report to any one interested. 1. Our company was NOT involved in the design, the supply of equipment, instillation, commissioning or any setup/programming of any of the equipment for reasons stated in the report.
3rd party witness to this malicious statement is available;e - it is not worth to comment any further on this isssue
German Solar Services
German Solar Services's reply05 Feb 2022, 19:37
Official
We have not been commissioned to affect ANY changes to the system. The system has been designed by a 3rd party and is flawed. This independent report has been provided to the owner.
We have neither designed, supp****, installed, commissioned or programmed any thing. All facts have been provided to the distributor of the equipment which may or may not take this up with the installer. There is no further comment to this splendorous statement required - we are willing to provide the official report to any one who is interested
MH
Martin H's update05 Feb 2022, 20:44
Reviewer Update
Please next time, stick to what you were hired for and don't just change settings on the inverters, unless you know if it is going to work. But like I said, rude...just look on how this company replies to there customers.
MH
Martin H's update05 Feb 2022, 20:50
Reviewer Update
*their
MH
Martin H's update05 Feb 2022, 21:18
Reviewer Update
We also know that the system was faulty, that why we've hired you. It is great to see that this company is "willing to provide the official report to any one who is interested". So much for confidentiality...
German Solar Services
German Solar Services's reply06 Feb 2022, 07:42
Official
This has to be done to expose people like yourself .......
MH
Martin H's update06 Feb 2022, 10:57
Reviewer Update
Thank you for you participation and helping me expose you.