4 attempts and still not what I asked for!!

<p>I went to Gerald Wells Gateway last year toward the end of November because I wanted to colour my hair. It was the first time colouring my hair so I wanted to go to a professional. I went to Jay Hair from the Gateway branch. He did my hair amazingly! Everybody complimented me. When the colour started fading, which was around May this year I went back to him. I went to him around 3 weeks ago. I asked him to cut my hair short and to colour it the exact same way that he did in November. He refused to cut my hair short saying that it won't look good on me despite me telling him numerous times to do. He told me that he is going to put more colour than he did the last time so I assumed it was going to look richer. After he did it my hair didn't look like it was cut at all. My hair is natural black and the way he did the colour this time- you couldn't see the purple at all. My hair didn't look coloured. I was upset. I went back to him. The 2nd attempt he cut my hair the way I initially asked and he said he was going to colour it the same way I asked him to- which was the same purple he did in November last year. My hair came our red :| I asked him about it there and he said he used the same colour as he did in November and that my hair will "fade" to that purple once I start washing it. He said that the colour that is on my hair is the exact colour that he did in November so convincingly. I believed him. I assumed maybe the light made my hair look red but it was actually purple- this was not the case. My hair was red! Not purple like I asked. After 2 washes my hair still looked red. I phoned him telling him this and he sounded irritated on the phone and seemed unwilling to assist me or show concern. I told him that I want my purple colour like how he did it in November last year and I'm willing to pay again to get this right. I went to him yesterday and he wasn't too pleased to assist me. He was very unfriendly and it was clear that he had told the other employees about me. The environment was very hostile. He eventually put violet on my hair. Once he started setting it, I could see that the colour still looked red. He told me that he doesn't know what further to do for me. He kept telling me that hes got 25 years of experience doint hair so he knows what he is talking about and what he is doing. He made me feel belittled for questioning him and not agreeing with what he was doing. With clear irritation he eventually decided to put another coat of violet on my hair. The violet did eventually catch my hair but there are still areas where my hair looks red- which is not what I asked for. My hair does not look like the way I had it in November which is what I asked for from the very beginning. He didn't blend it like he did in November and neither is the colour the same. I am out R2600 and had to colour my hair 4 times in the space of 3 weeks and it's still not what I want. And even if I go to him AGAIN to get my colour to the way he did in November I'm pretty sure it's not going to be like what I want! Besides that I'm very afraid of going back to him. He was very hostile toward me and seemed very irritated. Gerald Wells Gateway has definitely lost a customer! </p>