JC
Joshua C

1 reviews | Active since Apr 2022

12 Apr 2022, 14:22

Sub-standard material

Initially had a very pleasant experience with Geoty. Two initial installations followed by a third plus an extension. Then the system started acting up. One pump packed up, which they replaced, then I had multiple leaks. Each time Geoty would fix them. Fair play. The final leak caused heavy damage to my ceiling boards. Their repairman told me it was a geyser burst, not their installation. They gave me a quote to replace the geyser and ceiling. I contacted my insurance, who sent an inspection team. Turns out, it was sub-standard material (toilet style stop**** and plastic piping) that had caused the leak. Insurance refused to pay, quoting long-term leakage as the issue. So Geoty actually **** about the geyser. The second geyser they installed for also had the same issue. Who uses plastic piping, and cheap stop****s on a heating system? Needless to say, I don't trust that they will fix the issue properly, so am currently sitting with a system that is not being used.

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Replies (1)
Geoty
Geoty's reply14 Apr 2022, 11:12
Official
Hello Joshua
We apologize for the trouble caused, our technicians were dispatched to your premises yesterday to attend the problem.
I believe this matter has been resolved. 
Again, we are truly sorry for this inconvenience