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Michael M

1 reviews | Active since May 2022

31 May 2022, 07:27

Dont Buy!!!!!!

I bought 4x 545w panels from this company. One of the panels was shattered by the courier company which they use for transport. No insurance was taken out for transport by this company and no transport insurance. They say the couriers must cover the damage and the couriers say they can't process a claim since no insurance was taken out. Now the company would not refund or send a new panel. I send multiple emails and called multiple times but alas they would not give me a new panel. The customer service is terrible. They say the panels left their premises in working condition and I should have taken out insurance for transport. There was not even an insurance option at online check-out. When I told them there is not such an option at check-out they said if they would add insurance it could cost to much and people would not buy the panels due to the transport cost. Their return policy claims that they will refund or replace, but this is lies. My advice: Save yourself the time and money and rather spend the extra few bucks to buy your panels from a decent company.

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