Bad Service

<p>I wrote this mail to your establishment and received no response.</p> <p> </p> <p>I visited your spa on 22 Dec for a massage and pedicure.</p> <p>I had made some notes on what I was not happy with, below: <br />1. No brochure which details different treatments on offer. I wanted to decide on what treatment to take, as receptionist could not explain over the phone when I booked. I was asked to look at website. <br />2. The****** didnt seem ready for treatment - preparing, getting candles etc as I waited.<br />3. Receptionist & the****** don't know the difference in treatments. I wanted aromatheraphy and not sure what the pinotage was. It would be beneficial to have someone with some beauty background at reception to guide around different treatments.<br />4. No toilet paper in the toilet in the treatment room. No tissues. I was given a papertowel to blow my nose?<br />5. 1 nightgown which was too small?? Where are Spa robes? <br />6. No personal touch<br />7. Receptionist didn't know the signature pedicure comes with Champagne when I asked for it. I referred her to your website.<br />8. There was no champagne, The manager, Paul was leaving to go buy one? I asked them not to bother. They did deduct R60 from my bill because of this.<br />9. The massage was below standard. I did not leave feeling relaxed.</p> <p>Such a dissappointment for such a beautiful place. I had been to a wedding at Georgiou's earlier in the year, and even though service was dismal then I thought the Spa would be better.</p> <p>I made these notes so you can know where to improve. You truly have a beautiful place but your staff and their service let you down. Perhaps some training or better hires would do your business a whole lot of good.</p>