Poor eating experience at a premium priced restaurant

This was the first date night my wife and I have had, in a long time. So naturally we were looking forward to it.

Against my better judgement, we decided to go to George's Grill House in Bedford Centre. Aesthetically, this restaurant looks great but that's as far as it goes.

Upon entrance, we were greeted by a waiter and a trainee. They were both pleasant and did their best to assist.

We had a starter Tempura Rock Shrimp, which was fresh and good. The waiter offered us Still water, to which we said yes to.

The issue started once I had to order my main. I was very conflicted about what to order and was leaning toward the Sushi but for some reason the waiter kept pushing the Premium Dry Aged Steaks.

Mind you, these steaks are not cheap, they start at around R400. After being told how great the Steak was, I ordered their premium Rib Eye Steak (Cooked medium rare) with compound butter and Oven baked potatoes.

At this point, I was really looking forward to that Steak, as the waiter made it seem like it was being cooked by Gordon Ramsay himself.

To be honest, when the Steak arrived at my table, it looked great. After taking a few bites, I realized that this Steak was not only, not medium rare, it was rare (almost blue).

I don't like kicking up a fuss, so I decided to give them another chance and ask for them to rectify the issue. The manager came to my table, apologized and took the Steak to get cooked again. 5 minutes later, I received my Steak. Dry (compound butter completely dried up), fat cap hard and to my surprise, even more rare than before.

How they managed to cook a steak for a 2nd time and have it come out more rare, is perplexing. With the help of a good vet, they could have brought that *** back to life.

There is absolutely no excuse for their shocking dinner service. The restaurant had around 10 customers at 645pm on Saturday evening.

They charge premium prices for undercooked Steak. They had the audacity to charge me R65 for Valpre bottled water and then tried to bribe me with a free dessert, after they stuffed up my Steak for a second time.

I had better steaks at Spur and that says alot. Please have a long hard look at yourself, your service and your quality of food. You may be targeting high end customers but those customers are still using their hard earned money to eat at your establishment. Show some respect to them and dont treat your customers as cash ***s.

I will never eat there again and never recommend that place to anyone. Food: 1/5 | Service: 2/5 | Atmosphere: 1/5

Kid-friendliness Came in with a 1 year old and not a single soul offered to bring a high chair. Use some initiative, especially when you're charging premium prices.