Unacceptable

I am writing to express my deep frustration regarding the ongoing issue of a payment made in January 2025 into the incorrect bank account due to outdated beneficiary details I had on file. While I acknowledge the payment was made to the old account, I acted in good faith, and the issue was raised with Michaela , Evert and Nichelle, immediately along with a request for either a refund or for the amount to be offset against my monthly bill. It is now May 2025, and despite numerous follow-ups, I have received no refund, no acknowledgment, and no action my emails just go ingored , I have sent and email to Nichelle specifically numerous times just ignores as well as Evert . Yet, my monthly utility bill continues to be issued and expected to be paid without fail. This lack of communication and accountability is entirely unacceptable. I have emailed both multiple times and have been met with silence. At this point, I feel ignored and disrespected as a paying tenant. If the roles were reversed and I failed to pay rent or utilities, I have no doubt that I would receive immediate and assertive communication. All I want is for someone to respond and refund me.