Absolutely horrible service

Hi David, 

 

I hope you are keeping well 

 

In response to your review, I have done investigations on my side and have the below feedback for you. 

 

As Managing Agents, we work on the instruction of the Scheme Executives in line with the management agreement and any additional instructions signed by the Scheme Executives. 

If any building maintenance issues are brought to our attention, we go back to the Scheme Executives in line with the above legal documents, and only then can we proceed based on instruction. 

The Scheme Executives in your Scheme are aware of numerous maintenance issues on common property that relate to the developer, which the Scheme Executives will deal with in due course as funds become available. 

If an owner has internal maintenance issues within their section, that owner will need to deal with the seller in a personal capacity and effect the repairs themselves. 

 

There is a problem that I can see with your account which appears to be in relation to a fine that has been added to your statement, on instruction from the Scheme Executives for breaking the rules of your Scheme. 

We have sent your request for a meeting with the Scheme Executives to them multiple times and as advised, we await their response. 

The noise complaints that have been received emanating from your unit in relation to the violation of the noise rule are of a very personal nature as you are aware, however neither that, nor the tone of any of your emails to our Portfolio Managers and Administrators will stop us trying to facilitate a meeting with the Scheme Executives. 

You naturally have the option of discussing the matter with any Scheme Executive of your choice, all of whom reside at your Scheme. 

 

Customer Service is a huge priority for us, and we always aim to please, albeit that there are certain areas where we are not allowed to get involved but will always try to help as much as is humanly possible. 

 

Have a great weekend