Bad service

I have my sister in George mokhari hospital she was admitted the on the 30th of September 2022 becauseshe of mentally illness,I'm concerned about the service of the officers and the sisters at George mokhari, they abuse the passiants I've seen with my own eyes when they ask to go to the loo they come after 30 to 1hour to release them because they are being tired on the stretcher,I went to check on my sister on Sunday 2 October 2022 time it was 19:04 my sister told that one of the officers slapped her because SHE TRYED to run on Saturday 01october 2022 and the afficer slapped her because of that when I say the officer I mean the security I talked to the supervisor of the securities nothing was done and they are hiding their name tags even the supervisor didn't have the name tag ,my sister said she can recognize that security if she can see him she said she remember now because she is better from the situation she was on Saturday, I really need help on this the service is very poor at George mokhari she was admitted on Friday but today as I'm writing here she is still wearing the clothes I brought her with at hospital no no hospital gown and she is still in casualtie ,they said I mist pay ,wat I'm paying for if the service is so poor like thise please I need help my contact no is ***