SH
Steven H
1 reviews | Active since Dec 2021
21 Sept 2022, 14:32
SecurityMate 7” Video Entry Phone system flaw
Trying to contact Gentech on both the website emails addresses provided NO RESPONSE in trying to resolve a problem with a SecurityMate 7” Video Entry Phone system. I managed to get a 3rd party to establish what the problem is and any prospective purchaser should have regard for the limitation in this product. Simply put the issue is that the power provided from the console to operate the Electric Lock is very low and if you use a better quality lock it needs more power to operate so then it does NOT work. I now have a system that only has the Video feature but no lock which has to be operated manually.
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Replies (3)
Gentech Industries's replyOfficial
30 Nov 2022, 14:03Good afternoon, Steven. We are sorry to hear that your emails were not attended to at the time. Did you also call us, perhaps? Our phone numbers are also on the website.
Our customer service team, of which includes support from our technicians, is usually always available to provide timeous help and assistance to our customers. Please do feel free to either email or call us should you have any queries going forward with regards our products. Thank you, best regards, The Gentech Team
Our customer service team, of which includes support from our technicians, is usually always available to provide timeous help and assistance to our customers. Please do feel free to either email or call us should you have any queries going forward with regards our products. Thank you, best regards, The Gentech Team
Gentech Industries's reply30 Nov 2022, 14:03
Official
Good afternoon, Steven. We are sorry to hear that your emails were not attended to at the time. Did you also call us, perhaps? Our phone numbers are also on the website.
Our customer service team, of which includes support from our technicians, is usually always available to provide timeous help and assistance to our customers. Please do feel free to either email or call us should you have any queries going forward with regards our products. Thank you, best regards, The Gentech Team
Our customer service team, of which includes support from our technicians, is usually always available to provide timeous help and assistance to our customers. Please do feel free to either email or call us should you have any queries going forward with regards our products. Thank you, best regards, The Gentech Team
SH
Steven H's updateReviewer Update
30 Nov 2022, 15:07It is best to have a written response hence email. It was a technical issue that has left me with a "half system" (cannot open the Electric Gate remotely). Despite that, ironically the Screen unit failed a week before the Warranty expired and with the help of Takealot was able to get a replacement which is now installed. Hopefully this one will last?
SH
Steven H's update30 Nov 2022, 15:07
Reviewer Update
It is best to have a written response hence email. It was a technical issue that has left me with a "half system" (cannot open the Electric Gate remotely). Despite that, ironically the Screen unit failed a week before the Warranty expired and with the help of Takealot was able to get a replacement which is now installed. Hopefully this one will last?
Gentech Industries's replyOfficial
01 Dec 2022, 13:11Good afternoon, Steven. I am sorry to hear that you have been experiencing problems with your unit - but I am relieved to hear that you did manage to find a replacement of which is now working. Please do contact us again should you experience any more hiccups. Our customer care services team has been expanded in the last 2 months and is truly on the ball, so to speak. Please feel free to contact Kam on *** going forward as he is very up to date with the software and the general workings of those systems. Thank you again and enjoy your day further, regards The Gentech Team
Gentech Industries's reply01 Dec 2022, 13:11
Official
Good afternoon, Steven. I am sorry to hear that you have been experiencing problems with your unit - but I am relieved to hear that you did manage to find a replacement of which is now working. Please do contact us again should you experience any more hiccups. Our customer care services team has been expanded in the last 2 months and is truly on the ball, so to speak. Please feel free to contact Kam on *** going forward as he is very up to date with the software and the general workings of those systems. Thank you again and enjoy your day further, regards The Gentech Team