Gentech losing their Grip on customer Care

I purchased a GRIP Generator in November 2021 from Makro. On Sunday, the generator packed up after only 22 hours of running. and 1 month out of warranty. I had to get a emergency repair team in due to load shedding which cost over R4000.00 I contacted Gentech Industries and got a response from Agnes Kgasi From Customer care. She then requested that Dean contact me. Well it appears Dean is very busy or too important to contact me. R13000.00 for a generator that when repaired showed flimsy aftermarket quality tappets and Magnetron. Absolutely disgusting!!