1 reviews | Active since Sept 2016
Gentech Industries
I bought a Gentech Inverter from Makro Germiston on 9/12/2022 . I started having trouble with it right from the begining. It took three weeks to fully charge. In April I took it to Gentech and they fixed it in a couple of hours. I got a job card from them telling me the settings were wrong and that the battery was faulty and they replaced it free of charge. The inverter did not long after that. I left it on charge for a couple of days so that it could charge fully. I then started to use it again and it did not last very long. It did not last long after that. It gave one 4 hour and a couple 2 hours and after that tha maximum it lasted was 40 minutes. I switched it off and never used it again. When I took it back to Makro it was for the second time. They made a copy of my proof of purchase receipt. They made a copy and asked me if I wanted to write something And I said I was not interested in having it fixed and that I wanted my money back. I did not want the inverter back because it would probably give me the same trouble as before. They do an assessment and then send you a quote for a new battery because the old battery they say has been affected by sulfation (what ever that means) They say they put a stronger battery on the inverter. Why was this not done when I took it in in the first place. Now they are telling me I mast pay for a new battery. As far as I am concerned this inverter has not worked properly from day one. All I want is to be refunded my money.
We regret to hear that you have experienced inconvenience with regards your inverter's battery. As Hellopeter do not allow the posting of phone numbers or email addresses, please do make contact with our offices soonest so that we can resolve your issue. Please do ask to speak directly to our GM.
In the interim, please also do visit our website www.gentechindustries.co.za for advice and for explanatory information about inverters and how to use the batteries effectively.
We have also answered other reviews with regards inverter batteries - if you can take the time, read through some of our explanatory answers within Hellopeter.
We truly do wish to assist you further, so please do contact us soonest.
Thank you
kind regards
The Gentech Management Team
We regret to hear that you have experienced inconvenience with regards your inverter's battery. As Hellopeter do not allow the posting of phone numbers or email addresses, please do make contact with our offices soonest so that we can resolve your issue. Please do ask to speak directly to our GM.
In the interim, please also do visit our website www.gentechindustries.co.za for advice and for explanatory information about inverters and how to use the batteries effectively.
We have also answered other reviews with regards inverter batteries - if you can take the time, read through some of our explanatory answers within Hellopeter.
We truly do wish to assist you further, so please do contact us soonest.
Thank you
kind regards
The Gentech Management Team
I hope you are well.
After your first complaint, as per the above, it was good to meet you when you visited the Gentech Industries offices - when we assisted you and explained exactly how to use the inverter correctly and efficiently. When you left us, you made the comment that now you know how to use the inverter properly and you left a very happy and satisfied customer. This is the outcome Gentech Industries Customer Services' always strives to achieve.
You dealt with our GM at the time - and since you have left another query/complaint, as per the immediate above, please do make contact with him again in order to discuss the problem you seem to be experiencing now.
Thank you Robert. kind regards, the Gentech Industries Team
I hope you are well.
After your first complaint, as per the above, it was good to meet you when you visited the Gentech Industries offices - when we assisted you and explained exactly how to use the inverter correctly and efficiently. When you left us, you made the comment that now you know how to use the inverter properly and you left a very happy and satisfied customer. This is the outcome Gentech Industries Customer Services' always strives to achieve.
You dealt with our GM at the time - and since you have left another query/complaint, as per the immediate above, please do make contact with him again in order to discuss the problem you seem to be experiencing now.
Thank you Robert. kind regards, the Gentech Industries Team
