Waste of time

I went on Hippo round about the 20th of September looking for a rim and tyre policy and came accross Genric, I submitted my details and a sales agent called me within seconds. I was on the phone with Raymond for around half an hour and signed up for their R250 a month top policy for my BMW and was told my first debit order would go off on the 25th of September. The 25th came and no debit order went off and also no policy details were emailed to me. I then decided to give it more time and still no debit order went off. I gave them a call 2 days ago on the 2nd of October to find out why my debit order had not gone off and when I gave the customer service lady my ID number, she couldn't even find any details for me at all. She then advised me she was going to findout what is going on and call me back and I still haven't heard anything. If this is the kind of incompetence you deal with when you are just trying to join them then what's still about when you are trying to claim.