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neil R
1 reviews | Active since Dec 2015
06 Jan 2025, 09:40
URGENT HELP REQUIRED
Genric, up until Dec 2024, have been so good for me. In Dec I had a problem that a claim against my warranty was put in. Genric did nothing positive to assist with this leaving me without a car in Dec to navigate collecting my mum from the airport and doing the normal things required during the festive season. I had to rent a vehicle from a colleagues friend for a cost of R6,000 for a month. I am not a mechanic and I have no idea how the problem with my vehicle came about. But prior to this Genric has really been good. I need help urgently as I cannot afford to pay for a hired car.
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Replies (5)nR
neil R's updateReviewer Update
06 Jan 2025, 10:12This prompt response is very appreciated.
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neil R's update06 Jan 2025, 10:12
Reviewer Update
This prompt response is very appreciated.
nR
neil R's updateReviewer Update
20 Jan 2025, 09:34Good morning,
There is now a delay as the Genric team must send out an assessor. The service provider has done all they can, and I really need my vehicle back. Renting a vehicle is NOT sustainable for me. Can Rodney from your team call me urgently on my mobile ***?
Warmest regards,
Neil
There is now a delay as the Genric team must send out an assessor. The service provider has done all they can, and I really need my vehicle back. Renting a vehicle is NOT sustainable for me. Can Rodney from your team call me urgently on my mobile ***?
Warmest regards,
Neil
nR
neil R's update20 Jan 2025, 09:34
Reviewer Update
Good morning,
There is now a delay as the Genric team must send out an assessor. The service provider has done all they can, and I really need my vehicle back. Renting a vehicle is NOT sustainable for me. Can Rodney from your team call me urgently on my mobile ***?
Warmest regards,
Neil
There is now a delay as the Genric team must send out an assessor. The service provider has done all they can, and I really need my vehicle back. Renting a vehicle is NOT sustainable for me. Can Rodney from your team call me urgently on my mobile ***?
Warmest regards,
Neil
GENRIC Insurance Company's replyOfficial
20 Jan 2025, 09:41Hi Neil,
Thank you for your message.
Please be advised that your request has been escalated to our team as a matter of urgency. Kindly expect feedback soon.
Kind regards,
The GENRIC Team
Thank you for your message.
Please be advised that your request has been escalated to our team as a matter of urgency. Kindly expect feedback soon.
Kind regards,
The GENRIC Team
GENRIC Insurance Company's reply20 Jan 2025, 09:41
Official
Hi Neil,
Thank you for your message.
Please be advised that your request has been escalated to our team as a matter of urgency. Kindly expect feedback soon.
Kind regards,
The GENRIC Team
Thank you for your message.
Please be advised that your request has been escalated to our team as a matter of urgency. Kindly expect feedback soon.
Kind regards,
The GENRIC Team
nR
neil R's updateReviewer Update
20 Jan 2025, 09:44Much appreciated.
nR
neil R's update20 Jan 2025, 09:44
Reviewer Update
Much appreciated.
nR
neil R's updateReviewer Update
24 Jan 2025, 15:38Guys my car has been in the shop from 29 Nov. I am officially out of options and extremely frustrated!! Delay is from Genric side. PLEASE PLEAZE help me!!! This has become extremely frustrating now
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neil R's update24 Jan 2025, 15:38
Reviewer Update
Guys my car has been in the shop from 29 Nov. I am officially out of options and extremely frustrated!! Delay is from Genric side. PLEASE PLEAZE help me!!! This has become extremely frustrating now