Unprofessional service filled with empty promises

So this is a follow up review to my original complaint a month ago. I logged a claim for my rims which are supposed to be covered up to R8000 per a wheel and a maximum of 2 rims per an incident. After sending through quotes and videos of the damages from a wheel center, they told me that it's not good enough aa I need to take the car to a place of their choice which is nowhere close to me, even though the agent I spoke to told me that I can take the car ro any RMI approved place and I took time off from work to do this. After speaking to a manager named Bjorn a month ago, he promised me that he would listen to the calls and come back to me. A week went by and nobody called me back, eventually I called back, got transferred all over the show and got cut off a few times, they just promised me that he would call me back and then another week went by and still no call back. Eventually I get hold of him a week later and then I'm told that my complaint is with Hantjie in the complaints department. I then get the transfered to her and she hasn't a clue what my complaint is about and then get told to send her an email of my complaint which I then do. A week later I still haven't heard anything from her and then try calling her and just get told she is unavailable and get promised more call backs which never happen. I then get an email from her telling me she still needs to listen to the call and that she has new roles to attend to now which really isn't my problem. 2 weeks later I have still not heard anything back, does it really take a month for someone to listen to a 10 minute call? I honestly don't recommend anyone use this company because the point if an insurance company is peace of mind and this comoany will give you anything but that.