Unhappy customer

If you have a policy with Generic insurance cancel it and run far away from them, this people are ****ing poor customers like me. I made a claim on the 26 July 2024 and it was approved. They requested me to pay access fee of R450 which I paid on the 2nd August 2024 till to date I have never heard from them. I have been calling several times and thier consultants are telling me that the claim was paid on 5th August 2024 to the service provider. I have a contract with Generic insurance not thier service providers. Today it's the 8th day without hearing from either thier service provider or Generic insurance . Wednesday and today I spoke with thier consultant she promised to provide me with the feedback before the end of business hours until now I haven't received any communication from her.