Terrible Customer Service - Clueless sales consultants

Trying to get a quote on Scratch and Dent insurance. Phoned in - get put through to one department to the other all useless. Then I do a call me back on their website. I get the call - the consultant cannot answer my question how coverage works for starting a policy in the middle of the Month - I just want to know about debit order dates and if I can make a payment today to start cover... keeps me on hold for 5 minutes as he needs to consult with his superior. Comes back they cannot give answers. They will phone me back .... STILL WAITING....DOES The GENRIC Insurance Company WANT THE BUSINESS OR NOT?