Stay AWAY from them

My car has been standing at a workshop for over 3 weeks because genric doesn't want to pay for an alternator, the car was moved to a different workshop by genric to confirm the alternator is not working, now that the car is at the workshop genric have moved it to genric does not answer calls or reply to emails, their assessor went through to look at the car and now i have zero communication from them, they have not even contacted the workshop they have sent the car to to keep them informed, all this time i have no use of my vehicle, I've been with other insurance companies before and i must say generic is by far the worst, i will never purchase a genric product again