SMELL A RAT?

<p>We have been paying this insurance company for almost a year. On Monday the 5th my car was taken to a preferred motor mechanic for an assesment. On Tuesday i call Genric to follow up on my claim they said that it was being processed. On Wednesday i called again they said it was being processed. On Thursday they claimed that it could not be processed as the claim forms did not include the policy number. They sent an email to the motor mechanic and requesting the policy number which was sent immediately.</p> <p> </p> <p>On Monday i called to follow up they said that they needed an id number. All attempts to send the ID number in response to an email which they sent returned as (UNDELIVERABLE).</p> <p> </p> <p>I googled Genric, and am now really nervouse as there are a large amount of negative reviews and people claiming that this is a ****.</p> <p> </p> <p>What should i do?</p>