Shocking service!

I had a tyre puncture on Friday night, 15 December 2023, part of a long weekend. I had the tyre replaced on Saturday as I did not think it was wise to drive around without a spare tyre in Johannesburg, that has the worst road conditions. I submitted a claim to Genric today only to be advised that I was meant to notify them and get authorisation before conducting the repairs. This does not align to their policy. As a woman in one of the most dangerous cities in the world, I am expected to drive around without a spare tyre and hope and pray no other tyre gets damaged, just to wait for authorisation from Genric. Genric used to be a class insurance company but in recent times, they have jumped onto the bandwagon of finding interesting ways to decline every claim. Very disappointed at their impractical claim process.