rental insurance - NO PAYOUT, no reply, no answer. Feels like a ****.

We had rental insurance on three houses, the tenants of two houses started defaulting this year and we app**** for a claim in March 2023, the policy stated the cover is up to 3 months, the one cheaper property they settled 2 months rent and said we need to apply for the third month claim. We did submit the claim and zero feedback since April. The second property was much more expensive and we were told the claim is being investigated. We have not heard back since May, they don't reply to emails, they don't call back, every time we call they said they are busy and will call back and these are the managers. it's been over 100 days since the claim has been submitted with the defaulting tenant still sitting on the property. The cover was supposed to cover eviction. Feels like a ***** and ****.