SB
Stephen B
1 reviews | Active since Feb 2013
28 Oct 2023, 08:56
POOR SERVICE and NO RESPONSE.
My wife and I travel often and for our last trip we took out 'travel insurance' for the first time. This was with GENRIC via the AA. Our Swissair flight to Zurich on the 27th September was cancelled five hours before take off!! We submitted a claim to GENRIC which they have rejected. WHY? The flight was cancelled and the policy covers this. NO REPLY FROM GENRIC since we appealed their BAD decision. We even gave them 14 days to respond - BUT NOTHING!
Helpful (0)
Replies (1)0
Replies (1)
GENRIC Insurance Company's replyOfficial
31 Oct 2023, 13:33Dear Stephen,
We apologise for the inconvenience you have experienced regarding your travel insurance claim.
In order to assist you further and investigate the matter thoroughly, we kindly request you to provide us with your policy number and contact details (Full name and Surname, Email address and Phone number), so that our dedicated team can reach out to you directly. Please use spaces between the letters as HelloPeter restricts any personal information (example : (000) (000) (0000) and abc @ abc .co .za
We apologise for the inconvenience you have experienced regarding your travel insurance claim.
In order to assist you further and investigate the matter thoroughly, we kindly request you to provide us with your policy number and contact details (Full name and Surname, Email address and Phone number), so that our dedicated team can reach out to you directly. Please use spaces between the letters as HelloPeter restricts any personal information (example : (000) (000) (0000) and abc @ abc .co .za
We look forward to the opportunity to assist you further.
Best regards,
The GENRIC Team
GENRIC Insurance Company's reply31 Oct 2023, 13:33
Official
Dear Stephen,
We apologise for the inconvenience you have experienced regarding your travel insurance claim.
In order to assist you further and investigate the matter thoroughly, we kindly request you to provide us with your policy number and contact details (Full name and Surname, Email address and Phone number), so that our dedicated team can reach out to you directly. Please use spaces between the letters as HelloPeter restricts any personal information (example : (000) (000) (0000) and abc @ abc .co .za
We apologise for the inconvenience you have experienced regarding your travel insurance claim.
In order to assist you further and investigate the matter thoroughly, we kindly request you to provide us with your policy number and contact details (Full name and Surname, Email address and Phone number), so that our dedicated team can reach out to you directly. Please use spaces between the letters as HelloPeter restricts any personal information (example : (000) (000) (0000) and abc @ abc .co .za
We look forward to the opportunity to assist you further.
Best regards,
The GENRIC Team