TM
Thomas M
1 reviews | Active since Mar 2014
04 Jul 2023, 09:32
Poor service
Sunday 2nd of July at exactly 23h24 we sent photos of a new phone and the box asking same be added to our policy. Today my husband calls in to confirm if the phone has been added and an unprofessional Paballo failed to assist him. She does not have any form of telephone etiquette and fails to pay attention to detail.
Helpful (0)
Replies (1)0
Replies (1)
GENRIC Insurance Company's replyOfficial
06 Jul 2023, 09:21 Dear Thomas,
Thank you for reaching out and we apologise for any inconvenience caused during your recent call. Upon reviewing the matter, it became apparent that your husband was not the policyholder, and we were unable to provide specific information without consent. We later discovered that you had granted consent via email for your husband to communicate on your behalf however, this was received by another agent. To assist you further, we kindly request that you contact us directly, as we are unable to provide assistance without your direct involvement.
We appreciate your feedback and are committed to resolving this matter for you.
Our Best Regards,
The GENRIC Team
GENRIC Insurance Company's reply06 Jul 2023, 09:21
Official
Dear Thomas,
Thank you for reaching out and we apologise for any inconvenience caused during your recent call. Upon reviewing the matter, it became apparent that your husband was not the policyholder, and we were unable to provide specific information without consent. We later discovered that you had granted consent via email for your husband to communicate on your behalf however, this was received by another agent. To assist you further, we kindly request that you contact us directly, as we are unable to provide assistance without your direct involvement.
We appreciate your feedback and are committed to resolving this matter for you.
Our Best Regards,
The GENRIC Team