Poor customer service

<p>My business is insured with the above mentioned company and the assessor from the insurance company was at the business premises to take note of all the equipment etc. Now that I made a claim following a break in at the business, I was asked for receipts of which the assessor did not even ask for. The electrical equipment that I had purchased before the registration of the business don't have receipts as I threw them away after they faded and the assessor did not even tell me I needed them as if I knew so, we would have made a list of all the equipment at the time and with the assesssor drawn up a lega document to acknowledge the possession of the equipment. I have been up and down with management regarding the claim and noone wants to assist us but when they take the money for the premiums it is done without fail. What sort of customer service is this?</p>