My worse experience -like hell

So just a follow up with telkom once again,i asked for a recording from telkom to validate my claim with genric but was told its not possible,i asked for the recording of our call where the agent advised me that the device cannot be blacklisted due to the sim being pre registered and was told i need a court order to obtain this .they also advised that genric is very much aware that they cannot blacklist a device under these circumstances.whats stopping genric from calling telkom as a neutral party and confirming what i was told.with this been done,they calls are recorded so they have access to the proof.however my policy is still being declined.no effort watsoever from genric ,its a win to them as now they dont have to pay a claim.i advise any1 who even consider taking genric as a insurance choice to please think twice and go though all my reviews as i have posted step by step in terms of they proceedure and make no effort at all to help they customers .once again genric,the proof can be giveen to you guys but you guys choose to make the customers life hell n not pay. I did not ask you to phone on my behalf but as a general enquiry by elaborating on my circumstances and see they responce .im still in shock how you guys find ways not to pay clients