AW
Andre W
1 reviews | Active since Mar 2019
14 Jun 2023, 15:20
Mechanical Breakdown Warranty
The power steering in my son's car failed on Sunday evening. I was out of town and made a booking at Hyundai to have the crankshaft sensor replaced as this was the diagnosed problem. Upon my return home on Wednesday, the car was booked in and the repairs were done, which I have paid for. After fetching the vehicle, from the dealership on Wednesday, I phoned the call centre to register the claim. The rejection of the claim was swift and to the point. Don't even bother.
Helpful (0)
Replies (2)0
Replies (2)
GENRIC Insurance Company's replyOfficial
19 Jun 2023, 09:38Dear Andre,
Thank you for reaching out to us and sharing your experience regarding the recent issue with your son's car. We sincerely apologise for any inconvenience you have faced and would like to address your concerns promptly.
In order to assist you further and investigate the matter thoroughly, we kindly request you to provide us with your contact details (Full name and Surname, Email address and Phone number), so that our dedicated team can reach out to you directly.
We look forward to the opportunity to assist you further.
Best regards,
The GENRIC Team
GENRIC Insurance Company's reply19 Jun 2023, 09:38
Official
Dear Andre,
Thank you for reaching out to us and sharing your experience regarding the recent issue with your son's car. We sincerely apologise for any inconvenience you have faced and would like to address your concerns promptly.
In order to assist you further and investigate the matter thoroughly, we kindly request you to provide us with your contact details (Full name and Surname, Email address and Phone number), so that our dedicated team can reach out to you directly.
We look forward to the opportunity to assist you further.
Best regards,
The GENRIC Team
GENRIC Insurance Company's replyOfficial
19 Jun 2023, 11:11Hi Andre,
Thank you for your information. I have noticed that HelloPeter occasionally obscures private information, such as your details:
Original:
- My Name is Andries, and my e-mail address is ***********.
- My Cell number is **********.
Could you please resend it with spaces, similar to the following example:
- Email: test @ genric .co .za
- Phone number: (000) (000) (0000)
Additionally, it would be helpful if you could include your policy number in a private reply as well so that we can quickly locate you in our system.
Thank you very much!
Kind regards,
The GENRIC Team
GENRIC Insurance Company's reply19 Jun 2023, 11:11
Official
Hi Andre,
Thank you for your information. I have noticed that HelloPeter occasionally obscures private information, such as your details:
Original:
- My Name is Andries, and my e-mail address is ***********.
- My Cell number is **********.
Could you please resend it with spaces, similar to the following example:
- Email: test @ genric .co .za
- Phone number: (000) (000) (0000)
Additionally, it would be helpful if you could include your policy number in a private reply as well so that we can quickly locate you in our system.
Thank you very much!
Kind regards,
The GENRIC Team