Genuine Effort

I have a vehicle warranty with Genric. My battery had died after having the vehicle for just over 6 months. I called in and was told it wasn't covered but then called again and was listened to, escalated and granted 90% of the replacement value. The process could have been explained better in terms of what I would need to do to complete the replacement and payment as most places require payment before work is completed. This was a bit annoying but none the less. The woman I dealt with in admin I think it was decided to go on lunch after I told her I was at the replacement place and needed acknowledgement urgently. Frans and another gent in claims however were tops. Thanks gents!