IG
Ina G
1 reviews | Active since Dec 2019
26 Feb 2023, 19:55
Genric took my money!
*******, absolute *******! Due to THEIR fault, I had missed payments. They informed me that they will have to collect R750 or something like that from me. When I received my email of payments made today, they deducted R1750!!! I was busy sorting out the matter and asked them to phone me 15min later. They phoned me back 90min later and I was unable to take the call. If their admin is so ****, how is the claims process going to be?? I WANT MY MONEY BACK!!
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GENRIC Insurance Company's replyOfficial
06 Mar 2023, 15:15Dear Ina,
We would like to apologise for any inconvenience caused regarding your policy and the deduction error that occurred. We want to assure you that we take customer service seriously and are dedicated to resolving any concerns.
After reviewing your case, we can confirm that we have been in contact with you and have reached a solution. You have agreed to cancel your policy, and we have refunded your premium payment in full.
We hope that this solution meets your expectations. If there is anything else we can assist you with, please do not hesitate to contact us.
Our Best Regards,
The GENRIC Team
GENRIC Insurance Company's reply06 Mar 2023, 15:15
Official
Dear Ina,
We would like to apologise for any inconvenience caused regarding your policy and the deduction error that occurred. We want to assure you that we take customer service seriously and are dedicated to resolving any concerns.
After reviewing your case, we can confirm that we have been in contact with you and have reached a solution. You have agreed to cancel your policy, and we have refunded your premium payment in full.
We hope that this solution meets your expectations. If there is anything else we can assist you with, please do not hesitate to contact us.
Our Best Regards,
The GENRIC Team