GENRIC Policy *******!!!! Scratch and dent cover!

I have explored all avenues with your team, I’ve now had enough of them sending my from pillar to post!!!! I took the car to the panelbeater according to the advice that I received from the consultant Palesa Nhlapo, who clearly stated that I would be able to use my policy after August’s premium is paid. Now that payment for work done is due the same Palesa refers back to a premium for April that accidentally didn’t go off, to my surprise when she informed me about it: Whenever you sell these types of policies you are full of promises, but now I’m experiencing all kinds of ridiculous excuses as to why the service provider will now suddenly not get paid for work done……seriously annoyed with your company. How can I have cover but now I need to please explain to the service provider why my cover won’t pay for repairs done. Imagine they refused to give my car without having settled the bill??? Would I still have been waiting for my car after two weeks???? Pathetic