Genric pathetic service

Dont bother with these guys You pay and pay,the moment i submitted my claim i immediately felt like the victim with all these investigations that started,i was asked to provide details that i had tried every possible way to obtain info but was unable to , example..i had no idea that the card in the phone lost was pre registered as i had purchased it from individuals advertising telkom in telkom uniform,i done this for the signal and cheap data benifit, however when i called telkom i was advised i cannot blacklist the device as the card wasn't on my name ,n the reference for this was needed for a case number and the claim was not acknowledged without a claim number,i still have the box just not the device and cannot do anything at all due to this..i was treated like i had made up the story and was addressed very rudely by the stuff saying i was even making they jobs hard..again all this beyond my control and yet i couldn't be helped.. pathetic service and i hope i had helped more then 1 person make a more informed decision regarding insurance and dread this experience upon anyone else..genric,no response required or some corporate acknowledgement,treat us like humans not just a number nor like ********s which is exactly how i felt ..so my opinion based on first hand experiences..worse ever cellphone insurance company to deal with..WORSE !!! And i guarantee nothing will be done about this unless us as customers take a stand or decide to just be taken as or looked as upon as a number,not everyone can afford to buy a new phone when this happens Which is why we turn to you guys but end up feeling like a ********..