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neil R
1 reviews | Active since Dec 2015
27 Jan 2025, 11:25
GENRIC making me broke.
I am so disappointed that I have not had my vehicle since 29 Nov 2024. I have literally been renting a car that now comes to an end TODAY! And my job requires me to have my own vehicle. So thank you Genric for dragging your feet, for NOT contacting me and resulting in potentially putting my employment at risk. The no care attitude is so disappointing and the lack of empathy is astonishing. As much as the garage where my vehicle is being repaired needs to provide information, the lack of urgency in getting this resolved amazes me. Can you ASSIST urgently please??????
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Replies (2)
GENRIC Insurance Company's replyOfficial
28 Jan 2025, 15:57Hi Neil,
I hope you're doing well.
According to the feedback from our claims manager, the authorization was initially sent to you on 21 January 2025, but it’s possible it ended up in your spam folder. He also mentioned that he has been in touch with you and that the query was addressed. If you have any further questions, please don’t hesitate to reach out to him directly.
We apologize for any frustration this may have caused.
Best regards,
The GENRIC Team
I hope you're doing well.
According to the feedback from our claims manager, the authorization was initially sent to you on 21 January 2025, but it’s possible it ended up in your spam folder. He also mentioned that he has been in touch with you and that the query was addressed. If you have any further questions, please don’t hesitate to reach out to him directly.
We apologize for any frustration this may have caused.
Best regards,
The GENRIC Team
GENRIC Insurance Company's reply28 Jan 2025, 15:57
Official
Hi Neil,
I hope you're doing well.
According to the feedback from our claims manager, the authorization was initially sent to you on 21 January 2025, but it’s possible it ended up in your spam folder. He also mentioned that he has been in touch with you and that the query was addressed. If you have any further questions, please don’t hesitate to reach out to him directly.
We apologize for any frustration this may have caused.
Best regards,
The GENRIC Team
I hope you're doing well.
According to the feedback from our claims manager, the authorization was initially sent to you on 21 January 2025, but it’s possible it ended up in your spam folder. He also mentioned that he has been in touch with you and that the query was addressed. If you have any further questions, please don’t hesitate to reach out to him directly.
We apologize for any frustration this may have caused.
Best regards,
The GENRIC Team
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neil R's updateReviewer Update
29 Jan 2025, 07:51Thank you GENRIC for setting the record straight, and a special thank you to Bjorn Lleyds on his dealing with the matter in a professional and calm way.
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neil R's update29 Jan 2025, 07:51
Reviewer Update
Thank you GENRIC for setting the record straight, and a special thank you to Bjorn Lleyds on his dealing with the matter in a professional and calm way.