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tyrone.braybrooke tyrone.braybrooke
1 reviews | Active since Sept 2016
26 Oct 2024, 14:52
GENRIC Insurance Company - Stay Away !!!!
If you have a policy with Generic insurance cancel it and run far away from them. Read the fine details these guys are bunch of ******! Do not even try and log a complaint you will wait two months for a reply . You can escalate it to the pope these guys give a **** about their customers.
Do not use this Company bad customer service and rude staff!!!!!!!
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GENRIC Insurance Company's replyOfficial
28 Oct 2024, 15:19 Dear Tyrone,
Thank you for reaching out and sharing your experience. We understand that this situation has been frustrating for you, and we apologise for any inconvenience.
At GENRIC Insurance, our priority is to provide timely and fair support to all policyholders. Upon reviewing your case, it appears that the claim was affected because the standard pre-authorization procedure for mechanical repairs was not followed, which is an essential requirement outlined in our policy terms.
We also understand that our complaints department has been in contact with you and provided clarification on this matter. Although the initial response did not meet your expectations, our team will formally follow up again to address any remaining concerns.
Thank you once again for your feedback.
Sincerely,
The GENRIC Team
The GENRIC Team
GENRIC Insurance Company's reply28 Oct 2024, 15:19
Official
Dear Tyrone,
Thank you for reaching out and sharing your experience. We understand that this situation has been frustrating for you, and we apologise for any inconvenience.
At GENRIC Insurance, our priority is to provide timely and fair support to all policyholders. Upon reviewing your case, it appears that the claim was affected because the standard pre-authorization procedure for mechanical repairs was not followed, which is an essential requirement outlined in our policy terms.
We also understand that our complaints department has been in contact with you and provided clarification on this matter. Although the initial response did not meet your expectations, our team will formally follow up again to address any remaining concerns.
Thank you once again for your feedback.
Sincerely,
The GENRIC Team
The GENRIC Team