SM
Sasa M
1 reviews | Active since Jun 2023
28 Jun 2023, 15:07
Genric Insurance AVS MECHANICAL AND ELECTRICAL WARRANTY is a ****
My car had a mechanical failure the clutch wouldn't automatically come up when i was starting the car, so i called AVS MECHANICAL AND ELECTRICAL WARRANTY they sent a towing car and we took my car for repairs at Auto Elegance in Alrode after their assessment of the car they quoted 31 764.45 and the Genric Insurance refused to pay they said when i took my car for service this year i have overrun it by certain kilometers so even though the clutch mechanical failure had nothing to do with my car service unfortunately they are not going to pay i was frustrated sitting with R31 764.45 to pay finally a day later they emailed Auto Elegance confirming they will only pay R14 000 which is nothing to the R31 764.45 i was left liable for R17 764.45 to everyone who will be reading this please be advised that all Insurance under Genric Insurance are a **** they will make any excuse not to pay when you need them the most
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Replies (3)0
Replies (3)
GENRIC Insurance Company's replyOfficial
29 Jun 2023, 12:22Dear Thapelo,
Thank you for bringing your concerns to our attention. We apologise for any inconvenience caused. We have thoroughly reviewed your claim and have approved the claim based on the policy benefits for clutch failure. Your Option 3 Mechanical Warranty policy covers R10,000 for clutch component failure, and your Gap 10 policy provides coverage of up to R4,000 for wear and tear-related failures. Unfortunately, not all parts listed in the quote were covered under this event. We understand the frustration caused by the remaining cost of repairs and appreciate your feedback.
Our best regards,
The GENRIC Team
Thank you for bringing your concerns to our attention. We apologise for any inconvenience caused. We have thoroughly reviewed your claim and have approved the claim based on the policy benefits for clutch failure. Your Option 3 Mechanical Warranty policy covers R10,000 for clutch component failure, and your Gap 10 policy provides coverage of up to R4,000 for wear and tear-related failures. Unfortunately, not all parts listed in the quote were covered under this event. We understand the frustration caused by the remaining cost of repairs and appreciate your feedback.
Our best regards,
The GENRIC Team
GENRIC Insurance Company's reply29 Jun 2023, 12:22
Official
Dear Thapelo,
Thank you for bringing your concerns to our attention. We apologise for any inconvenience caused. We have thoroughly reviewed your claim and have approved the claim based on the policy benefits for clutch failure. Your Option 3 Mechanical Warranty policy covers R10,000 for clutch component failure, and your Gap 10 policy provides coverage of up to R4,000 for wear and tear-related failures. Unfortunately, not all parts listed in the quote were covered under this event. We understand the frustration caused by the remaining cost of repairs and appreciate your feedback.
Our best regards,
The GENRIC Team
Thank you for bringing your concerns to our attention. We apologise for any inconvenience caused. We have thoroughly reviewed your claim and have approved the claim based on the policy benefits for clutch failure. Your Option 3 Mechanical Warranty policy covers R10,000 for clutch component failure, and your Gap 10 policy provides coverage of up to R4,000 for wear and tear-related failures. Unfortunately, not all parts listed in the quote were covered under this event. We understand the frustration caused by the remaining cost of repairs and appreciate your feedback.
Our best regards,
The GENRIC Team
SM
Sasa M's updateReviewer Update
29 Jun 2023, 14:15Thank you for the response, Firstly the clutch system is covered for 10 000 and is paid for and Gap 4000 and also paid yet strip and quote 1500 which you didn't pay, Fuel system is covered for 10 000 but you failed to pay 1500 for it and unspecified failure is covered for 4000 yet you failed to pay since the Concentric slave, Duel Mass Flywheel were in this case an unspecified failure you were too quick to decline my claim without communicate with me as your client and assist as best as you can the purpose of buying a mechanical and electrical warranty cover is for such days where my car lets me down i know that there a cover that will assist me get my car back to its glory unfortunately the service i received from you was horrible o top of that i had to pay the 17 764.
SM
Sasa M's update29 Jun 2023, 14:15
Reviewer Update
Thank you for the response, Firstly the clutch system is covered for 10 000 and is paid for and Gap 4000 and also paid yet strip and quote 1500 which you didn't pay, Fuel system is covered for 10 000 but you failed to pay 1500 for it and unspecified failure is covered for 4000 yet you failed to pay since the Concentric slave, Duel Mass Flywheel were in this case an unspecified failure you were too quick to decline my claim without communicate with me as your client and assist as best as you can the purpose of buying a mechanical and electrical warranty cover is for such days where my car lets me down i know that there a cover that will assist me get my car back to its glory unfortunately the service i received from you was horrible o top of that i had to pay the 17 764.
GENRIC Insurance Company's replyOfficial
29 Jun 2023, 16:48Dear Thapelo,
Regarding the specific components mentioned, we would like to clarify that in the case of multiple failures reported simultaneously, our policy states that only one covered component with the highest maximum benefit will be addressed. In this instance, the clutch system was covered for R10,000, and the Gap policy covered up to R4,000 for wear and tear-related failures.
Regarding the strip and quote cost, please note that this benefit applies when the work is not performed at the designated repairer. As your vehicle was repaired at Auto Elegance, this benefit did not apply in this case.
Furthermore, we would like to highlight the Betterment clause in our policy, which states that the intention of the policy is not to replace old vehicles with new ones. When new or exchange units are required for repairs and exceed what is necessary, the additional cost is the responsibility of the policyholder.
We understand that you expected further coverage for the Concentric Slave and Dual Mass Flywheel. However, based on the terms of our policy, the covered component with the highest maximum benefit is addressed in cases of multiple failures.
Our goal is to provide the best possible assistance during unexpected vehicle breakdowns. Should you have any further questions or concerns, please do not hesitate to reach out to us.
Our best regards,
The GENRIC Team
Our best regards,
The GENRIC Team
GENRIC Insurance Company's reply29 Jun 2023, 16:48
Official
Dear Thapelo,
Regarding the specific components mentioned, we would like to clarify that in the case of multiple failures reported simultaneously, our policy states that only one covered component with the highest maximum benefit will be addressed. In this instance, the clutch system was covered for R10,000, and the Gap policy covered up to R4,000 for wear and tear-related failures.
Regarding the strip and quote cost, please note that this benefit applies when the work is not performed at the designated repairer. As your vehicle was repaired at Auto Elegance, this benefit did not apply in this case.
Furthermore, we would like to highlight the Betterment clause in our policy, which states that the intention of the policy is not to replace old vehicles with new ones. When new or exchange units are required for repairs and exceed what is necessary, the additional cost is the responsibility of the policyholder.
We understand that you expected further coverage for the Concentric Slave and Dual Mass Flywheel. However, based on the terms of our policy, the covered component with the highest maximum benefit is addressed in cases of multiple failures.
Our goal is to provide the best possible assistance during unexpected vehicle breakdowns. Should you have any further questions or concerns, please do not hesitate to reach out to us.
Our best regards,
The GENRIC Team
Our best regards,
The GENRIC Team