Genric can be good , Sam is the man

After seeing all the negative reviews online, I was sceptical about Genric, but honestly, my experience with them is that it depends on who you deal with there. The consultants are slow and lacklustre. They generally don’t even feedback to you and are inflexible to the point of being rude. It is painful dealing with them, they don’t understand customer service. On several occasions, I have had to escalate to management and find the HOD Samson Selwana efficient and effective. Honestly if not for his intervention I would have cancelled my policy several claims ago, but he always manages to save the day. I recently had an issue whereby the admin dept refused to honour my claim as I had mistakenly missed a payment which I never picked up until the claim stage. He managed to negotiate for me to still get my car repaired. I hope Genric offer up more training to their junior staff so the Manager can replicate his excellent service to them. When your car is sick, your emotions run high and all you want is to get your claims approved and your car fixed, and in my experience, that’s the job he gets done, quickly and with quality