RD
Riezah D
1 reviews | Active since Jul 2020
10 Jan 2025, 16:04
Genric avoid paying claims
It seems to be a trend that Genric do not pay claims . I have had this policy for over 2 years and all premiums paid. My quoted cost for repairs against the warranty is R41000 and they are offering to pay R2000 . I was told that all of these items would be covered by the sales consultant in the recorded line . I would advise against using their services at all , premiums increase and cover decreases .
After the quote was sent through, they delayed and then requested for a Dekra consultant to inspect which did not happen . Then I get an approval of R2000 towards the clutch only
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GENRIC Insurance Company's replyOfficial
14 Jan 2025, 11:16 Dear Riezah,
Thank you for bringing your concerns to our attention. We regret the inconvenience you experienced during this process.
We understand your frustration and would like to address your complaint. Please note that claims are paid in accordance with the terms and conditions outlined in your policy. We encourage all clients to review their policy documentation to ensure they fully understand the terms of their coverage.
Should you feel that the claim was not handled correctly or require further review, we invite you to submit a formal complaint. Please email ***, and we will ensure that your case is escalated for an objective and comprehensive review.
Best regards,
The GENRIC Team
Thank you for bringing your concerns to our attention. We regret the inconvenience you experienced during this process.
We understand your frustration and would like to address your complaint. Please note that claims are paid in accordance with the terms and conditions outlined in your policy. We encourage all clients to review their policy documentation to ensure they fully understand the terms of their coverage.
Should you feel that the claim was not handled correctly or require further review, we invite you to submit a formal complaint. Please email ***, and we will ensure that your case is escalated for an objective and comprehensive review.
Best regards,
The GENRIC Team
GENRIC Insurance Company's reply14 Jan 2025, 11:16
Official
Dear Riezah,
Thank you for bringing your concerns to our attention. We regret the inconvenience you experienced during this process.
We understand your frustration and would like to address your complaint. Please note that claims are paid in accordance with the terms and conditions outlined in your policy. We encourage all clients to review their policy documentation to ensure they fully understand the terms of their coverage.
Should you feel that the claim was not handled correctly or require further review, we invite you to submit a formal complaint. Please email ***, and we will ensure that your case is escalated for an objective and comprehensive review.
Best regards,
The GENRIC Team
Thank you for bringing your concerns to our attention. We regret the inconvenience you experienced during this process.
We understand your frustration and would like to address your complaint. Please note that claims are paid in accordance with the terms and conditions outlined in your policy. We encourage all clients to review their policy documentation to ensure they fully understand the terms of their coverage.
Should you feel that the claim was not handled correctly or require further review, we invite you to submit a formal complaint. Please email ***, and we will ensure that your case is escalated for an objective and comprehensive review.
Best regards,
The GENRIC Team